You will receive an email at the address you have specified when your order has been dispatched – if applicable, this email contains the tracking number so you can track it online right to your door.
Shipping timescales – United Kingdom
If placed before 4 pm, subject to passing necessary checks, your order will be shipped within 48 hours. However, we usually dispatch most of our orders within 24 hours. Typically orders are delivered within 2 to 4 business days however Royal Mail will not register an item missing until 15 working days from the time the item was dispatched.
For Royal Mail Special Next Day Delivery orders shipped on Friday almost always arrive on Saturday, however, this is not guaranteed by Royal Mail. Depending on your location, your order may arrive the following Monday if shipped on Friday.
Please note: In rare circumstances, during extremely busy periods it is not always possible to dispatch all orders the same day. To help ensure a specific delivery date (provided you give us 10 working days notice), you can email us at firstname.lastname@example.org
99% of our stock is available to be dispatched however for out-of-stock items; you can usually expect to receive the item within 2-10 business days. If the delay is likely to be significantly longer than this we will contact you either by telephone or email to inform you of the approximate delivery date.
In the event of any delay, we will contact you either by email or telephone to inform you of this.
Please note: There are a few locations which are not covered by the next day delivery service. Please visit http://www.postoffice.co.uk/special-delivery#coverage to see if you are not covered.
International orders are shipped by Royal Mail International, who passes the package onto your overseas delivery company. International shipping is calculated in the checkout and is usually £4.99 to most destinations, and the delivery timescale is a non-guaranteed 3 – 10 working days. If your country is exempt from VAT (e.g. outside the EU) this will be removed from your order total in the checkout.
All our orders will be delivered by Royal Mail / Parcel Force. Your order will be dispatched with your choice of a delivery method at the checkout. All orders over £50 qualify for free Royal Mail Standard Delivery.
Missed deliveries when ordering via Royal Mail Recorded / Special Next Day Delivery
If you are not in to receive the delivery at the time the delivery is attempted, the Royal Mail will leave you a card. This will allow you to telephone them to arrange a redelivery at a more convenient time, or alternatively you can collect it from your local sorting office.
If for any reason the item is returned to us (e.g. incorrect address specified, item not collected), then we will inform you immediately by email as soon as we receive the item. From this point forth, you will be given a choice whether you wish us to re-dispatch the item or for you to cancel the order. Please note that for items that were undelivered through fault of the consumer and a refund is requested, we reserve the right to deduct our outward shipping fees from the refund total.
Late deliveries or dispatch
Although we are able to ship almost every order in the specified delivery timescale, in rare circumstances our shipping capacity can be exceeded and cause a delay of one extra day. We regret that this situation can occur occasionally, and is an unfortunate situation which is naturally associated with buying online, however, this only occurs in rare situations and, should this occur, your order is marked for urgent delivery the following day.
The other circumstance which may cause a delay is when the delivery service itself has a problem. This, again, is a rare situation but is unfortunately beyond our control. In these situations, we will do our very best to take responsibility for the situation and ensure that your order is delivered as quickly as possible.
We are happy to supply non-trade bulk orders e.g. for events and meetings – and for a quote on any bulk purchase please use the email@example.com option.